《管理英语》2 作业
年级_________
专业__________
姓名__________
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《管理英语》2 作业 1
一、交际用语 (共计10分，每小题2分)
1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。 1. — Do you mind if I record your lecture? — _________________. Go ahead.
A. Never mind B. No, you’d better not C. Not at all 2. —Would you like to go to the concert with us?
— _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same.
A. I hate concerts B. I’ll go with you C. I wish I could 3. — —It might be a good idea to read some simplified books first. A. Have the books been sold out? B. What is about this one?
C. What books would you recommend?
4. — Your plan is perfect and I believe that it will be a great success . — ________________
A. Yes, it is. B. Thank you very much. C. I don’t think so. 5. — ? — It will take at least two weeks.
A. How soon will you finish our annual report B. When will you finish our annual report C. How long have you finished our annual report 二、词汇与结构（共计30分，每小题2分）
6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
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6. We think that Smith should be told about his ______ condition as soon as possible. A. physic B. physics C. physical 7. He is ________ this company.
A．in charge of B．in the charge of C．under the charge of
8. Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.
A. what’s more B. at last C. however
9. According to theirfeedback sheets, the participants are all _____with the training. A. satisfied B. satisfying C.satisfactory
10. Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key! A. with B. to C. in
11. － They have disagreement the plan of celebrating the founding of the community.
A. on B. in C. /
12. The quality of questionnaire will_____how much information we know from our customers.
A. effect B. affect C. affections
13. The Jiahe Community Service Center is about to ______ service for residents. A. provided B. provide C. providing
14. I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.
A. point out B. point at C. point in 15. I have coffee breakfast time. A. at B. in C. on
16. The heating system of our apartment broke down so I made a ______ call to the community service center.
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A. discussion B. complaint C. praise
17. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.
A. suggesting a possible solution B. suggest a possible solution C. suggested a possible solution 18. The new year is just _________.
A. in corner B. around the corner C. outside the corner 19. People ______ find useful information from the annual report. A. had to B. dared C. could 20. Look! __________.
A. Here are the bus comes B. Here comes the bus C. The bus here come 三、阅读理解（共40分，每小题4分）
21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1
Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.
Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.
To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures. 21. often influences the stress around interviews according to the passage? A. Interview process
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B. Anxiety-provoking thoughts C. Interviewers’ assumptions
22. Does one poor answer in an interview influence a candidate to get a job? A. Yes. B. No. C. Not given.
23. Imagining success help a candidate to levels of anxiety? A. lower B. raise C. equal
24. How can we reduce our stress around interviews? A. Breathe deeply B. Meet friends C. Have a big meal 25. When should we go to see a doctor according the author? A. When we lose confidence in an interview.
B. When we find effective measures against anxiety round interview. C. When we have too much stress around interview.
26~30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2
Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.
Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.
As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people
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like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 26. Cross training is training an employee to do a different job in a different company. 27. Cross training is beneficial not only for managers but also for employees. 28. Cross training can apply to almost any position and almost any industry. 29. Not all employees are suitable to be cross trained.
30. You can decide which employees to be cross trained according to their age. 四、翻译（每小题4分，共20分）
31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。
31. I don’t know why he is late, he might have had an accident. A. 我不知道他为何迟到，可能遇上了事故。 B. 我不知道他为何没有迟到，很有可能遇上了事故。 C. 我不知道他为何迟到，一定是遇上了事故。
32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process. 1. 2. 3.
来自面试的压力会影响我们对面试过程的推测。 揣测会影响面试压力，我们只要关注过程。 我们自己对面试过程的揣测往往会影响面试压力。
33.Will you be involved in opening the new office? A.你会加入新办公室吗？
B.你会参与开设新办公室的工作吗？ C.你会被卷入到新办公室的工作中吗？
34. We should present data in tables or charts so that the report may not be boring with facts alone.
A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。
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C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。
35. Angry customers tend to aim their dissatisfaction and complaints at staff members. A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。 B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。 C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标
《管理英语》2 作业 2
一、交际用语 (共计10分，每小题2分)
1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。 1.
－How’s your mother doing?
—_____________________
A. She is very well. B. She is very kind. C. She is doing shopping now.
2 — —My name is Helen, and I was born in 1980. My major was electrical engineering. A. Tell me your name, please.
B. Tell me a little bit about yourself, please. C. Tell me how old you are, please.
3— Let’s make plan first for our events, shall we? — _____ A. Yes, we do.B. OK, let’s do it.C. I’d like to. 4. — What do you think of your mother’s advice? — A. It doesn’t fit us, actually. B. No, I don’t believe it .C. I don’t believe in her.
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5—Would you mind answering some questions about your annual report? —
A. Yes, with great pleasure B. No, I’m afraid I can’t make it C. No, as long as it doesn’t take long 二、词汇与结构（共计30分，每小题2分）
6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
6. The enemy has strengthened their ______ position. A. protective B. defensive C. offensive 7. More than 30 people ______ the position. A. applied for B. applied to C. applied in
8. You must ________ the annual certification of employment online within 15 days. A. submit B. omit C. commit
9. Hiring the right employee ________ you ________ a thousand times over in high employee morale.
A. pays…off B. take…off C. pays…back 10. He keeps on his focus on money. A. make B. made C. making
11. At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long time reinforcing. A. leave B. to leave C. leaving 12. Let’s ______ our plan.
A. start B. started C. starting 13. I didn’t do ______ last week.
A. nothing B. something C. anything 14. . They have learned about ______ in recent years.
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A. several hundreds English words B. hundreds of English words C. hundred of English words
15. We are under ______ to finish the task within such limited time. A. line B. pressure C. expectation 16. They promised the car for us. A. repairing B. repaired C. to repaired
17. When stating problems, we can make a _____ with those from last year. A. comparing B. compare C. comparison
18. When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. A. at B. for C. on
19. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report.
A. was; shall pay B. am; will pay C. were; would pay 20. — Did the medicine make you feel better? — No. The more , I feel. A. medicine I take; and the worse B. medicine I take; the worse C. I take medicine; worse
三、阅读理解（共40分，每小题4分）
21-25题：阅读短文，从A、B、C、D、E五个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1
Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.
There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.
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Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things.
Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.
Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.
21. Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict.
C. Know the limitation means you should know the audience’s limitation. 1.
Which is not the factor of holding a successful event?
A.A clear purpose B.A list of details C.A invitation
23. According to the passage, what is the key factor to make your event successful? 1. 2. 3.
Leadership. Details.
Plenty of planning time.
24. What is the best title for this passage? A. Details- the key to the success of an event.
B. Successful and memorable events don’t just happen. C. How to plan successful events.
25. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose
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26~30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
26. Hotel customers and hotel staff think the same about breakfast.
27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.
28. It’s not necessary to know about the customers’ needs and preferences. 29. Questionnaires are useful in getting feedback from customers.
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30. Front-line staff have nothing to do with improving customer service. 四、翻译（每小题4分，共20分）
31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。
31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.
A. 坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。 B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。 C. 浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。 32. When you start a job, you must stick to it. A.一旦你开始了一件工作，你就得持之以恒。 B. 一旦你开始了一件工作，他就得紧跟着它。 C.当你开始一件工作的时候，他就得认真做。
33 n contrast to other countries, the U. S has no national college entrance exam. A.对比其他国家而言，美国没有国家考试。 B.与其他国家相比，美国没有大学入学考试。 C.相比较其他国家，美国大学没有考试。
34. You can see many interesting things on your way. A. 你能看见许多有趣的东西在你回家的路上。 B. 一路上你能看见许多有趣的事情。 C. 你能看见许多好玩的东西在车上。
35. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention.
A. 一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。 B. 一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。 C. 一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。
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